Best Price Guarantee
Ergostore continually monitors the prices of products that are offered within the marketplace to help bring you the lowest prices. We are so confident that we are able to match or better any comparable product price that we provide our best price guarantee.
Please take into account that many of our competitors are simply internet based shops that provide no expertise or expert advice or customer support. We do all of this plus we bring you the lowest prices, you can shop with confidence that we have the lowest prices for genuine products.
If we are not the lowest price we will beat our competitiors price (subject to the following conditions) by 5%.
- The Competitor needs to be an Australian Business, i.e. based in Australia
- The Competitor needs to have the products in stock in the model/colour etc.
- The Competitor needs to provide a written quote or the product needs to be an advertised price
- The Product can not be a clearance item
Please see below the full terms and conditions of our Best Price Guarantee
Ergostore Best Price Guarantee Terms & Conditions ("Terms")
1. The Ergostore Best Price Guarantee must be read subject to these Terms.
2. To be eligible for the Ergostore Best Price Guarantee, you must provide on the date of your purchase, evidence of any genuine competitor’s advertised price for identical product (ie, same brand, colour, model and quality) as advertised in a local daily newspaper, catalogue, radio, television advert or website. The competitor must have the identical product in stock at the time of purchase.
3. The identical product must be a lower price than the Ergostore Price, after all allowances, bonuses, cash backs, and discounts, include any delivery charges, and advertised and available for sale by a local retail competitor. You will be required to supply Ergostore with evidence of the competitor’s advertised price and/or a written quote. Ergostore reserves the right to verify the evidence of the identical product sold at the lower price.
4. If your claim qualifies for the Best Price Guarantee, Ergostore will lower the price by reducing the price at the point of purchase. At Ergostore’s discretion we may choose to refund to you the difference between the lower price and the price paid by you within 7 days of purchase.
6. The Best Price Guarantee does not apply where:
- (a) the competitor has an online store based not in Australia (i.e. there is no evidence of a mailing address regardless of having an Australian phone number).
- (b) the lower price is conditional, or is part of a promotion involving, financing, installation, delivery, bundling, rebates, cash back offer, free or bonus offer, trade discount, stock clearance or any limited quantity promotion;
- (c) the lower price is offered for a bulk purchase;
- (d) the lower price is offered under any promotion with a third party (including, but not limited to, promotions with newspapers, exhibitions or other special events);
- (e) the lower price is not available to the general public;
- (f) the identical product is advertised in classifieds (including ebay and gumtree), commercial resellers or distributors who sell direct to the public, parallel importers, grey importers, direct importers, fire or liquidation sales, rack, clearance and warehouse outlets;
- (g) the lower price has been discounted by the competitor by use of coupons, loyalty rewards, redemption of frequent flyer miles or similar and other offers or incentives to reduce the total cost;
- (h) the lower price has been discounted by the competitor on the basis that the product is a display stock only, end of line, seconds, refurbished/repaired lines, ex demo, limited quantity, clearance, trade or factory seconds, second hand or similar;
- (i) the lower price is the result of an error by the competitor; and/or
- (j) Ergostore is unable to verify, using reasonable means, that the lower price or the advertised product is available for purchase.
7. The Best Price Guarantee may be terminated or amended at any time without notice.
8. The Best Price Guarantee is only available to you on the date of purchase or at Ergostore’s discretion during the period seven (7) days after your date of purchase.
9. The Best Price Guarantee is subject to you complying with the Ergostore’s usual terms and conditions of trade.
10. The Best Price Guarantee does not apply to shipping cost incurred in delivering the products to you from our manufacturers.
11. Ergostore reserves the right to not apply the Best Price Guarantee if:
The price of the relevant product is below our cost price
If Ergostore suspects collusion between the competitor and customer
If Ergostore can not confirm that the competitors product is Australian stock with an Australian Warranty and is in stock.